Q:PIT seeks to help organizations achieve customer and employee satisfaction by identifying the most appropriate route to improvement.
Definition of Success
Q:PIT Ltd defines success as the combination of customer satisfaction and employee satisfaction. We aim at helping organisations in achieve those two levels of satisfaction through a number of different approaches, including education, training, facilitation, consulting, guidance and more. The objective is to try to get you to find the most cost-effective way to reach success.
It is a well established fact that success is directly linked to the quality of the work being done. High-quality means significant reductions of costs related to customer support, testing, rework, corrections, etc.
Quality work can only be performed by people who are happy in their work, understand and support their objectives. This therefore must become the prime objective: ensure that team members have the environment and support they need to allow them to be productive and creative.
With extensive international experience in large and small organisations, we do not believe in the "one-size-fits-all" approach to quality improvement.
By combining approaches from a number of areas, we seek to provide a solution that matches our customers' needs and abilities rather than adapt your environment to some theoretical model. Approaches that are combined include traditional process improvement models (including the global standard in efficiency, the CMMI) as well approaches based on sociology and psychological profiles, complexity management, six sigma, TQM and further. These include the Q:PIT "FP2" and "Intelligent Evolution" approaches. The resulting approach is original and personalised.
Q:PIT Ltd is also a network of independent organisations offering complementary services and products, allowing us to offer a wide range of services and products, while keeping our overhead, our costs and our prices at more than competitive levels.