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Defining quality is one of the approaches that many organisations find most difficult. They hide behind general terms like "good enough" or "better, faster, cheaper" without really understanding what the objectives are or how to achieve these.

In this holistic view of quality, the focus starts on the business expectations from the various people involved, and then moves out to consider what are the forces that impact or influence that objective. The process is underlined by a definition of the measures required to control the development of quality throughout the product's life-cycle.

See: CMMI and SCAMPI.