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Items filtered by date: January 2015 - Q:PIT Ltd

CMMI Next Gen Dreams

  • Published in Blog

The CMMI Institute is currently coordinating the creation of the next generation of CMMI, a gaggle of work groups (all volunteers) are working at defining the future of the model, so I decided to weigh in with this little rant...

What I would like to see in CMMI V2, if I was in charge?

Keep

First, I believe that the CMMI is a very good model suite and would not want to see it lose too many of its defining characteristics.

Representations

The idea of the combination of continuous and staged representations of the contents is something which I believe is very valuable and should not be discarded. Yes, we all have our preference for one or the other, which proves that both are valuable.

For me, the continuous representation is the better one for real improvement, while the staged has a valuable recognition status. Achieving a maturity level is an opportunity for an organization to celebrate the progress it made, it is a commercial and quality recognition which is recognized for what it is (even if it is often considered to be a lot more than what it really is).

The intelligent manner in which the two approaches can be combined is worth protecting like the important model asset that it is.

Generic Practices

The model is currently divided into specific and generic practices. The specific practices focus on the things that need to be done in order to build, deliver, purchase or deliver something, while the generic practices focus on the infrastructure which is necessary to allow the successful and continued implementation of the specific practices.

Not only would I want to keep that split, but I would even like to add at least one additional generic practice which I would like to see appearing in the model, and that is the practice of performing peer reviews on selected important artefacts of the process area concerned.

On the other hand, I understand the problems a number of people have with trying to prove that "higher-level management" has reviewed the process for requirements management, project planning, project monitoring and control,... Really? Do we need to repeat the same thing every time? How about bringing down the generic practices to the process categories? All the GP are to be applied to the process management, project management, engineering... process areas. Let's have one set per category, that would also explain why we have categories.

Change

A few things which I hope to see change in the next generation.

Constellations

No more constellations, just one CMMI model, which is valid for product development, product and service acquisition, people management, service delivery, etc.

This would mean a larger model, which would have an impact on the implementation and usage, as we could no longer expect an organizations to implement all the process areas. I come back to this issue further down in the section "Business Focus"

Process Areas

I would hope for more process areas, with a more limited scope. For instance, I do not see why estimation has been grouped into project planning and believe that this is a sufficiently complex and important activity to merit its own process area. The same idea goes for peer reviews, which should no longer be included in the verification process area as in the current release.

Process areas which are largely identical in different constellations today (e.g. VER and AVER) should be consolidated.

A number of process areas are expected at different maturity levels than that at which they are documented. This should be made obvious by breaking them down into smaller chunks which could allow for some practices to be implemented at lower levels (it is inconceivable that an organization is CMMI-DEV ML2 without doing any of the engineering practices; setting up an organizational process focus is necessary to reach level 2, even if it is not fully structured; causal analysis should guide your approach to improving from the start…)

Business Focus

The business focus of the model should be reflected in several ways which are now missing. I will start here with the scope of the model to be implemented and cover other aspects below under different titles. There should be a variety of groups of process areas which would be chosen based on the business intent of the organization using it. One organization may be interested in development, others in maintenance, service delivery, system integration, etc. Rather than having separate constellations (or models) for these different specialities, they should have a selection of process areas which they need to satisfy in order to be appraised at a given maturity level.

The selection of process areas to be covered would be based on a standard menu related to the work performed. Each combination would be clearly identified - you may have to include in your selection some process areas from all the current constellations if you are providing a significant service in systems integration...

 

Business Goals

Another aspect of business focus is the formulation of the goals and practices.

As a business, I do not necessarily understand why CMMI is requiring me to perform some tasks – the result is that many businesses are doing what they believe the model is asking them to do, without understanding, and being appraised at maturity levels they do not deserve because of the bureaucracy they have implemented in response to the continuous apparent requirement for “documentation”.

The goals should be formulated in terms of business results. Even if the goal is unrealistically optimistic, I would rather have the model tell me that “no bad surprises occur due to preventable problems” instead of being told that “preparation for risk management is conducted”. The same is true for many of the practices.

Proven Results

In addition to having goals expressed in terms of business results instead of activities, I would like to see a requirement that each goal be accompanied by a requirement for data demonstrating the benefit to the organization from having satisfied this goal.

Today, there is no clear definition of the word “institutionalized”, and it could be argued that a practice which has only been performed a couple of times is now institutionalized. Requiring a measurement which demonstrates that the organization has benefitted (less deviations, less rework, higher employee satisfaction…) from achieving the goal would ensure that it is being implemented usefully rather than just done to please the model.

English

Finally, wouldn’t it be nice if the whole thing, model, appraisal method, everything was actually written in English rather than in some incomprehensible lingo which most people cannot understand?

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Customer Satisfaction

  • Published in Blog

In December I requested everyone who was interested (through my newsletter) to respond to a short survey on customer satisfaction. The results, calculated according to the "Net Promoter Score" (NPS) gave a very impressive NPS of 79.

NPS

For those who do not know NPS, the idea is to ask whether people would be willing to recommend a service or provider to their friends. Those who respond with a 9 or 10 are added up, all those who answered with less than 6 are subtracted from the total and the final result is then calculated on a scale from -100 to +100. A positive number is considered good, a number greater than 20 is seen as very good. As you can see in the attached image, the average or organizations who requested a NPS calculation through the same method averaged 26.

Among the feedback provided at the same time, below are some of the comments which were made to explain the score. I have removed names and references as I have not particularly requested permission to quote anyone.

Thank you to all those who have shown such support, it really encourages me.

"Q:PIT Ltd brings a consistent and healthy approach towards continuous improvement and supports its clients on implementing it step by step. The implementation process starts from client's clear vision, a realistic business strategy and a people oriented culture. We have experienced the implementation of our continuous improvement program as a company transformation, starting from 2010 and having Mr. Peter Leeson as a consultant and lead appraiser. Having Mr. Peter Leeson as a trustful partner during all these years, we managed to understand the concept of quality, to learn the added value of the CMMI model and how to adapt and customize its practices so that they will respond to our business needs and increase our competitiveness in the market."

"I feel Peter is a leading expert in process improvement and would be a good choice if a friend or colleague was looking for this type of help. He's also a great conference speaker and well-received."

"On the Introduction to CMMI-DEV version 1.3 course Peter was both knowledgeable and engaging, able to explain concepts by drawing on a wide range of industry experience."

"I had the chance to witness how Peter works both as a CMMI lead appraiser, consultant and instructor; because of that I would recommend him to my friends and colleagues without hesitation; I have been part of an appraisal team, and I have seen how big a difference he can make, how easily he can explain well and point how CMMi is all about the "necessary and sufficient ".

"Pragmatism, customer focus and continued emphasis on expelling CMMI in plain business english!"

"Peter is an outstanding consultant with an in-depth knowledge of what it takes to make organisations successful. He has a superb grasp of how models can help but implements and advises that it is the people that matter and only when they are trusted to do good quality work, will the organisation reap any rewards from their improvement effort. Whatever the business issues are, they are the ones that need t be addressed."

"Very impressed by your pragmatic & entertaining approach to business improvement"

"We met during the European CMMI conference last year. We had a quick discussion regarding our company and Peter was very helpful. I also attended his presentation and it was impressive."

"I do not make much of a difference between Peter and his company, therefore when I make a recommendation, I recommend Peter; due to his principles, knowledge, charisma, training and coaching skills. Peter has inspired me and my colleagues along the years."

"Peter have had a great impact on the Process Improvement program of our company, making people understand WHY and not only HOW, on all levels, from management to engineers. I think with his experience, he can support any company to move forward in quality and maturity. - I also appreciate a lot the presentation and teaching skills of Peter, his ability to adapt to his audience, keep them engaged even on difficult topics. - Very professional: always in time, all activities are clearly and transparently planned - and they run smoothly every time - Peter gives real meaning to professional ethics, information confidentiality, protection of information source and people interest."

"Great interaction with you at the conference, lots of things we took in consideration based on your feedback. The two sessions with you in our company were really well structured, issues really well detected, communication was easy and straight forward."

"Beside his very wide experience in process improvement and around the CMMI model, Peter also has a unique and comprehensive view on the human side about these challenges"

"I'm located in Germany, so my friends and colleagues are very often searching support from local consultancies. This is why I cannot directly give a 10. If Peter was located in Germany, I would have directly given a score of 10. Blogs like http://www.qpit.net/blog/we-don-t-need-cmmi.html are just so honest, authentic, useful, thoughtful that you can directly point any friend, colleague and business partner to it. Also, I know and appreciate Peter from direct work and contacts. He is outstanding in the community of appraisers and consultants not only in respect to clearly speak out what he thinks is in the best interest of the organization, but also in the way he phrases it. An exceptional personality that the CMMI community can be proud of."

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